❓ Frequently Asked Questions
tbaej FAQ — Answers to All Your Questions
From opening an account to withdrawing money via bKash, bonuses to safe gaming — find detailed answers to any question you have about tbaej on this page.
tbaej has put together this FAQ page with the convenience of Bangladeshi players in mind. It provides accurate and up-to-date answers to the most frequently asked questions about account registration, deposits and withdrawals via bKash and Nagad, rules for slots and cricket betting, welcome bonus terms and responsible gaming. If you cannot find an answer here, contact our 24/7 live chat support.
Account
Account and Registration
To open an account at tbaej you need an active mobile number, an email address and a minimum age of 21. Enter your correct name and date of birth during registration because identity is verified at the time of withdrawal. The entire process takes just a few minutes.
No. Only one account per person is allowed at tbaej. Opening multiple accounts is a violation of our terms and conditions and carries the risk of account suspension and bonus cancellation. If you have trouble accessing your account, use the password reset option or contact live chat support.
Click the "Forgot password?" option on the login page. Enter your registered mobile number or email and a verification code will be sent to you. Enter the code and set a new password. If you have trouble completing the process, tbaej's 24/7 live chat support will assist you.
The tbaej website is fully mobile-friendly. Visit tbaej.cam directly from the browser on your Android or iOS phone, log in and play. The site works perfectly on all devices from 360px screens upward — no extra app download needed.
Payments
Deposits and Withdrawals
Deposits from bKash to tbaej are generally credited to your account within a few minutes. The minimum deposit amount is ৳500. Use the correct payment reference number when making a deposit. If there is any delay, contact live chat immediately with a screenshot.
Yes, Nagad is one of the supported payment methods at tbaej. Fast deposits and withdrawals can be made from Nagad just like bKash. Rocket and direct bank transfer are also available. The minimum deposit is ৳500 for all methods.
tbaej generally processes withdrawal requests within 15 minutes to 2 hours of receiving them. The minimum withdrawal amount is ৳1,000. The first withdrawal may take slightly longer due to identity verification — but once verified, all subsequent withdrawals are faster.
tbaej does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transfer charges — that is entirely a third-party matter. There are no charges from tbaej's side for bank transfers either.
In most cases a withdrawal is held because the bonus wagering requirements have not yet been met, identity documents are still pending verification, or the balance is below the minimum of ৳1,000. To resolve the issue quickly, contact tbaej's live chat support with a screenshot — we are active 24/7.
Gaming
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, log in to your tbaej account and go to the Cricket section. Bets can be placed both before the match starts and during live play. Bet on various markets including match winner, toss and top run scorer. Read the odds and market details carefully before placing a bet.
Yes. The slot games featured at tbaej are made by the world's leading game providers including Pragmatic Play, PG Soft and JILI. These games use RNG (Random Number Generator) technology which makes the outcome of every spin completely unbiased. Third-party audits confirm that these games ensure fair play.
RTP (Return to Player) is the percentage of the long-term average return for a game. For example, 96% RTP means that on average ৳96 is expected to be returned for every ৳100 wagered. This is a long-term theoretical value, not a guarantee for each session. This information helps you make informed decisions when choosing a game.
Yes, tbaej's live casino is fully mobile-optimised. Live table games from Evolution Gaming and Ezugi can be enjoyed comfortably from the browser on any Android or iOS device. Make sure you have a stable internet connection for the best experience.
Aviator is a crash game made by Spribe that is available on tbaej. A plane flies upward and the multiplier keeps increasing. Cash out before the plane crashes to win. Waiting too long risks losing the entire bet. It is fast-paced and requires strategic thinking.
Offers
Bonuses and Promotions
You get a 100% bonus on your first deposit at tbaej — up to ৳8,000. That means if you deposit ৳8,000 you receive another ৳8,000 in bonus giving you ৳16,000 to play with. The wagering requirement for the bonus is 10x — once you have wagered 10 times the bonus amount you can withdraw winnings from the bonus.
Say you received a ৳4,000 bonus. A 10x wagering requirement means you need to place a total of ৳40,000 in bets (across any game). Slots, live casino or cricket betting — bets placed in all games count toward this requirement. You can track your progress in your tbaej account.
The tbaej VIP program has 4 tiers — Bronze, Silver, Gold and Platinum. You can move up to higher tiers gradually through regular play. Weekly cashback goes up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold and 1.0% at Platinum. Higher tiers also come with personalised benefits.
No, the welcome bonus can only be received once per account — at the time of the first deposit. However, tbaej regularly runs reload bonuses, cashback offers and special promotions for existing members. Check the promotions page or live chat support for the latest offers.
Yes, tbaej offers limited-time promotions and bonus offers on special occasions such as Eid ul-Fitr, Eid ul-Adha, the BPL season and the T20 World Cup. These offers are available for a limited time so keep an eye out. Log in to your tbaej account for the latest updates on special offers.
Security
Security and Responsible Gaming
Yes. tbaej uses SSL encryption technology which keeps all your personal information and financial transactions secure. We do not sell or share your information with third parties. See our privacy policy page for more details.
No. tbaej is for players aged 21 and above only. Age is verified during registration and identity documents may be required. Protecting minors is one of our highest priorities — violations of this policy are not tolerated.
Yes. tbaej supports responsible gaming. You can set daily, weekly or monthly deposit limits from your account. Contact live chat support to activate session time limits or self-exclusion.
Self-exclusion means suspending gaming activity on your account for a set period of time. If you feel that gambling is having a negative impact on your life, contact tbaej's live chat support. We can arrange self-exclusion starting from 30 days up to permanent exclusion.
Yes. tbaej's live chat support team provides assistance in Bengali seven days a week, 24 hours a day (BST, UTC+6). Support is available on Eid days and any other public holiday. You can also contact us by email: [email protected]
Still have questions?
Our expert support team is always ready to answer any question you have in Bengali.
Active 24/7 · Support in Bengali · Minimum deposit ৳500